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CPVO launches its new Communication Centre to ease exchange of documents with its users
With the aim to ease communications with its users, the CPVO launched today its new Communication Centre online platform ("e-Comm") offering a more intuitive layout which allows for an enhanced monitoring of all new messages and documents related to users’ files.
Dealing with procedures requiring exchange of messages and documents can be quite demanding for all parties involved, and it needs to be supported by an effective communication platform. Until today, sending a message about your CPVRs to the CPVO was only possible by submitting a document in the section “Documents” of your "User Area", where exchanges do not happen in real-time. With the new Communication Centre, users will be able to exchange live messages and documents with the CPVO, meaning that communicating and sharing documentation with CPVO staff will become easier and faster
In practice, users will be able to read and reply directly to communications sent by the CPVO. Such communications will be available in the new Communication Centre platform through an easy-to-search and accessible inbox. Users will also be able to perform a series of additional operations such as archiving a communication, saving it as a draft, retrieving a history of communications, etc. In addition, when not connected to the User Area, users will receive an email alert for the first new communication received in the Communication Centre.
Nevertheless, it is important to note that all the communications and documents will still remain available in the "Documents" section, including those that have been shared via the Communication Centre.
The CPVO is fully committed to ensuring that the application process for Community Plant Variety Rights (CPVRs) runs as smoothly and efficiently as possible. The CPVO also released today a new tool called e-Proceedings enabling users to file, in an intuitive way, an Objection, a Nullity petition, a Cancellation request, a Restitutio in Integrum request or an Appeal regarding one or more Community Plant Variety Rights (CPVRs).
Take a look at the video tutorial below for a quick walk-through of the Communication Centre, and connect to your "User Area" to try it yourself: