My username or password is not recognised, what should I do?

You should firstly make sure that you type your username in small letters only (although the system will enforce this). You should eventually retrieve your username using the link "Forgot your username?" provided on the authentification page. Your password can also very quickly be redefined using the link "Lost password". Please note that passwords are case sensitive, are at minimum 6 characters long, and should contain at least a capital letter, a small letter and a digit. As a general security rule, it is recommended to have longer passwords including special characters as well (for example - _ , ; : ! * $)