Question: 

My login or password is not recognised, what should I do?

Answer: 

You should firstly make sure that you type your login in small letters only (although the system will enforce this). You should eventually retrieve your login using the link "Need Help?" provided on the authentification page. Your password can also very quickly be redefined using the same link. Please note that passwords are case sensitive, are at minimum 6 characters long, and should contain at least a capital letter, a small letter and a digit. As a general security rule, it is recommended to have longer passwords including special characters as well (for example - _ , ; : ! * $)